At Best Fitters, we begin processing orders almost immediately to ensure the fastest possible delivery of your premium apparel. Because of this streamlined process, there are strict time limits on when an order can be canceled.

This policy outlines the rules for canceling an order placed on bestfitters.com.

Customer-Initiated Cancellation Window

You may request to cancel your order within a short grace period after purchase, provided the order status meets certain criteria:

Order Status	Cancellation Window	Cancellation Fee
Awaiting Processing	1 Hour from the time of order placement	0% (Full Refund)
In-Process / Packed	1 to 6 Hours from the time of order placement	15% of Order Total
Shipped / Complete	Cannot be Cancelled	N/A (Must proceed with Return Policy)

Key Conditions:

• 24-Hour Full Refund Window: If you contact us via email within 24 hours of placing your order, and the order has not yet been routed to our fulfillment center, we will process a full refund (100% of the purchase price).

• 10% Processing Fee: Requests received after 24 hour but before 48 hours will incur a 10% cancellation fee. This covers the costs already incurred for order preparation, payment processing fees, and allocation of inventory. The remaining 90% will be refunded.

• Final Stage: Once an order is marked as “Shipped,” “Complete,” or has received a tracking number, cancellation is not possible. You must wait for the item to arrive and then initiate a return through our standard Return Policy.

How to Request an Order Cancellation

To ensure we process your request as quickly as possible, all cancellation requests must be submitted through our Customer Support channel with the following information:

1. Order Number (e.g., BFF-12345)

2. Customer Name

3. Reason for Cancellation (optional, but helpful)

Email Requests: Please send your request to [email protected] with the order details

Order Cancellation by Best Fitters

Best Fitters reserves the right to cancel any order for the following reasons without prior notification, and a full refund will be issued to the original payment method:

• Product Unavailability: If an item is unexpectedly out of stock, damaged, or cannot be fulfilled due to unforeseen inventory errors.

• Payment Failure: Orders where payment verification or processing fails.

• Suspicion of Fraud: If the order details are flagged by our security systems as potentially fraudulent.

• Incomplete Information: If critical customer information (address, contact details) required for shipping is missing or unverifiable.

Refund Processing

If your cancellation request is approved, your refund will be processed as follows:

• Timing: Refunds are processed immediately upon approval. Please allow 3 to 7 business days for the funds to be reflected in your original payment method (bank account or credit card), as processing times are controlled by your bank, not Best Fitters.

• Method: All refunds are issued to the original payment method used for the purchase.

Contact Information

If you have any questions regarding this Order Cancellation Policy, please contact our support team:

Email: [email protected]